Terms of Service

1. Acceptance of Terms

By accessing or using Flowra ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, you must not use the Service.

2. Description of Service

Flowra is a content workflow and publishing platform that enables teams to plan, create, review, approve, and publish content across multiple channels. The Service includes web-based tools, AI-powered writing assistance, analytics dashboards, team collaboration features, and integrations with third-party platforms. We reserve the right to modify, suspend, or discontinue any feature with reasonable notice.

3. User Accounts & Registration

To use Flowra, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information up to date

We reserve the right to suspend or terminate accounts that violate these Terms or remain inactive for an extended period.

4. Payment & Billing

Plans & Pricing: Flowra offers free and paid subscription plans. Paid plans are billed monthly or annually as selected at the time of purchase.

Payment Processing: Payments are processed through our third-party payment provider. By subscribing, you authorize recurring charges to your payment method.

Refunds: Refund requests are handled on a case-by-case basis. Annual plans may be eligible for a prorated refund within the first 14 days. Monthly plans are non-refundable.

Price Changes: We may change pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle.

Taxes: Prices are exclusive of applicable taxes. You are responsible for any taxes associated with your subscription.

5. Content Ownership & IP

Your Content: You retain full ownership of all content you create, upload, or manage within Flowra. We do not claim any intellectual property rights over your content.

License to Us: By using the Service, you grant us a limited, non-exclusive license to host, store, and display your content solely to provide the Service to you.

AI-Generated Content: AI-powered features provide suggestions and drafts as tools to assist your writing. You are responsible for reviewing and approving all content before publication. AI-generated suggestions do not constitute our endorsement or guarantee of accuracy.

6. Usage Restrictions

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Distribute malware, viruses, or other harmful code through the Service
• Attempt to gain unauthorized access to our systems, other users' accounts, or data
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools (bots, scrapers) to access the Service without written permission
• Infringe on the intellectual property rights of others
• Harass, abuse, or harm other users
• Resell, sublicense, or redistribute the Service without authorization
• Circumvent any usage limits, rate limits, or access controls

7. Data Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using Flowra, you consent to the data practices described in our Privacy Policy.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency maintenance or security patches
• Factors beyond our reasonable control (force majeure)

For paid plans, we target 99.9% uptime on a monthly basis. Agency customers can request service level details in writing.

9. Limitation of Liability

To the maximum extent permitted by law, Flowra and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total aggregate liability for any claims arising from these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim. The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

10. Indemnification

You agree to indemnify, defend, and hold harmless Flowra and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from your use of the Service, your content, your violation of these Terms, or your violation of any third-party rights.

11. Termination

By You: You may cancel your account at any time through account settings. Upon cancellation, your access continues until the end of your current billing period.

By Us: We may suspend or terminate your access if you violate these Terms, engage in fraudulent activity, or fail to pay. We will provide notice where reasonably possible.

Effect of Termination: Upon termination, your right to use the Service ceases. You may export your content within 30 days of termination. After 30 days, we may delete your data in accordance with our data retention policies.

12. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Each party bears its own costs unless the arbitrator determines otherwise.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we will provide at least 30 days' notice via email or in-app notification. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, please contact us at:

Flowra, Inc.
Email: legal@useflowra.com